COMMON QUESTIONS

What payment methods do you accept?
We accept payment via credit card (Visa, MasterCard, American Express), PayPal, and Klarna.

How long is the delivery time?
Delivery time varies depending on your location and which delivery method you choose. Standard delivery usually takes 10 working days.

How do I track my order?
To track your order please contact our customer service (info@happyparent.store)

Do you have a customer service I can contact?
Contact us by email (info@happyparent.store) or via the contact form on our website.

Can I change or cancel my order after it has been placed?
If you need to change or cancel your order, please contact our customer service as soon as possible. We will do our best to help you, but if the order has already been shipped, we cannot make any changes.

How do I use a discount code?
You can enter your discount code at checkout before completing your purchase. Enter the code in the field for discount codes and click "Apply" to see the discount applied to your purchase.

What do I do if I have received a faulty or damaged product?
If you have received a faulty or damaged product, please contact our customer service within 7 days of receipt. We will help you return the product and send a replacement product at no extra cost.

How do I know my order has gone through?
Once your order has been processed, you will receive a confirmation email with details of your order. If you do not receive a confirmation within a few minutes, please check your spam folder or contact our customer service.

Do you have any physical stores?
We are an online store, we have no physical stores.

How do you handle my personal data?
We take your privacy seriously and handle your personal data in accordance with the GDPR. Read more about how we protect your data in our privacy policy, which is linked at the bottom of our website.