In Happy Parent always has 30 days of open purchase. When purchasing goods, a 30-day right of withdrawal always applies in accordance with the Distance and Home Sales Act. This means that you, as a customer, have the right to cancel your purchase by notifying us within 30 days of receiving the ordered item. Please return it according to the return policy below.

The right of withdrawal does not apply to goods with broken sealing or if you break the packaging of an item.

When contacting support, you may be asked to open the packaging and in such a case the right of withdrawal applies even if the packaging has been opened.

Please note that you, as a customer, are responsible for checking that the order is complete within the 30-day cancellation period, so that we can guarantee you the help you need.

RETURN POLICY AND COMPLAINTS TO OUR WAREHOUSE

When a return is to be carried out, we ask you as a customer to contact our customer service (info@happyparent.store) for instructions.

When returning, please note that it is you as the customer who is responsible for the goods returning to us whole and undamaged. We therefore recommend that you send the goods well packaged.

Happy Parent reserves the right to refuse the return of the product if it turns out that the product is not in essentially unchanged condition.

When the complained product is returned and has been established as a valid complaint, a new product is sent out. New product is sent out within 30 days from when we receive and approve your complaint.

The customer is responsible for return shipping in the event of a complaint and we reserve the right to refuse an invalid complaint.

In the case of complaints, Happy Parent follows the guidelines of the Swedish Allmänna Reklamationsnämnden ( www.arn.se ).

Promotional prices are only applicable during valid promotional periods on the website. This means that you cannot expect the same price for your order before or after the promotion.

For the address of our warehouse, contact our customer service ( info@happyparent.store) and we will help you with correct address details and additional information that facilitates the processing of your returned product.

REFUND

In case of return, no shipping and invoice fees will be refunded. Refunds are made within 14 days from when we receive your return of faultless product in unbroken packaging, in original packaging or equivalent packaging. The refund takes place through the payment method you chose to pay for your order with.

If you chose to pay by invoice and have already paid your invoice, contact our customer service and we will help you with the refund to your bank account.

THE EXCHANGE

Unfortunately, exchanges cannot be administered via our warehouse, we therefore refer to our Returns Policy above.